Instrument Repair Policies
The Music Stop is home to one of middle Tennessee's only full service in-house band instrument repair facilities. Our experienced technicians are here to help keep your instrument playing properly.
To help keep repair pricing and turnaround times to a minimum, please be advised of our repair guidelines.
What to expect when bringing your instrument in for service
When bringing or sending your instrument to the shop for repairs, give the staff as much information as possible about what issues need to be addressed. Some customers like to have their instrument completely gone through, including preventative maintenance; others like only the minimum work done to get the instrument playing again. The repair staff are willing to do whatever work you'd like, big or small. At the same time, they also want to make sure the instrument will play correctly when they finish. Nothing is more frustrating for a musician than an instrument that doesn't play after being in the shop. If the repair staff do less than needed to make your instrument play, you will be disappointed that the instrument wasn't fixed completely. We want to make sure you leave happy, with an instrument that sounds great!
To help minimize turnaround time, estimates are only given for repairs that will exceed $100.00. All repairs under $100.00 will be completed without an estimate.
For repairs that exceed $100.00 we will call for approval prior to repair.
Due to the unknown volume of repair on a daily basis, as well as the size of each repair, The Music Stop does not guarantee turnaround time. We understand the importance of a speedy turnaround time when having your instrument serviced. We strive to keep parts for most common repairs in stock. In the event we must order a part for your instrument, we will do our best to keep you informed of the expected arrival date.
School Pick up/drop off
The Music Stop offers instrument repair pick up/drop off at select schools currently on our service route. To inquire if school service is offered at your school, please email us or ask your band instructor. If service is offered at your school, your band instructor will have a form to be filled out and placed in your student's case prior to pick up.
Brands we service
The Music Stop offers service on the following brands: Jupiter, Anthem, Conn, King, Artley, Armstrong, Bach, Bundy, Keilwerth, P. Mauriat, Buffet, Sonare', Powell, Leblanc, Besson, Yamaha, Gemeinhardt, Selmer, and many others. We do not offer service on any instrument we can not get parts for. If you do not see your instrument listed above, feel free to contact us before bringing your instrument by.